Pointers Travel LLC (“Pointers Travel,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, store, use, and safeguard the personal data you provide when you use our services, visit our website, or otherwise interact with us. By engaging our services or using our website, you agree to the terms of this Privacy Policy.
1. Introduction
1.1 Purpose
This Privacy Policy outlines the categories of personal information we collect, the reasons for collecting it, and how we keep it secure. We aim to ensure transparency in our data handling practices and maintain your trust by adhering to applicable data protection regulations.
1.2 Scope
This Policy applies to all customers, website visitors, and any other individuals who interact with Pointers Travel LLC. It covers personal data collected through bookings, online forms, direct communication, and other methods of data gathering.
2. Information We Collect
2.1 Personal Data
When you make a booking or interact with our website, we may collect the following personal information:
- Full Name
- Contact Details (e.g., phone number, email address, mailing address)
- Date of Birth
- Passport Details (if required for travel arrangements)
- Payment Information (such as credit or debit card details)
2.2 Purpose of Collection
We collect this data to:
- Process and confirm bookings
- Provide effective customer support and respond to inquiries
- Communicate important details regarding your trip, including any changes or updates
2.3 Sources of Collection
Most of the personal information we process is provided directly by you. However, we may also obtain additional data from third parties (e.g., payment processors or travel partners), as necessary to facilitate your booking.
3. How We Use Personal Data
3.1 Primary Uses
We use your personal information for the following purposes:
- Processing Bookings and Payments: Ensuring accurate and secure handling of your travel arrangements and transactions
- Coordinating with Service Providers: Sharing relevant details with trusted partners such as hotels, airlines, and cruise operators to fulfill your travel plans
- Customer Support: Responding to your inquiries, managing cancellations or modifications, and assisting with any issues that may arise
- Notifications: Informing you of any updates, changes, or special requirements related to your travel reservations
3.2 No Third-Party Marketing
We do not sell, rent, or trade your personal information with third-party marketing companies. Any data shared with third parties is strictly for completing your travel arrangements or as otherwise required by law.
3.3 Limited Data Sharing
We only share personal information with reputable and trusted service providers necessary to complete or enhance your travel experience. These partners are contractually obligated to protect your data and are prohibited from using it for any other purpose.
4. Data Security
4.1 Security Measures
We use industry-standard encryption protocols and security technologies to protect the confidentiality and integrity of your personal information. This includes secure server environments, firewalls, and encryption of sensitive payment details.
4.2 Access Restrictions
Access to personal data is strictly limited to authorized personnel who require it for legitimate business purposes. All employees and contractors are trained on the importance of maintaining confidentiality.
4.3 Secure Storage
Your personal information is stored in secure systems and environments. We regularly review our security measures to keep pace with technological developments and new threats.
5. Data Retention
We retain personal information only for as long as it is necessary to fulfill legal, operational, and contractual obligations. Once data is no longer needed for these purposes, we take steps to securely delete or anonymize it.
If you wish to modify or delete your personal data, please contact us at info@pointerstraveldmc.com. We will make every reasonable effort to comply with your request in accordance with applicable laws.
6. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the “Last Updated” date will be revised accordingly. Your continued use of our services after these changes have been made constitutes acceptance of the updated Policy.
7. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data handling practices, please reach out to us using the contact information below:
Email: info@pointerstraveldmc.com
We value your trust and strive to ensure the highest level of protection for your personal information. Thank you for choosing Pointers Travel LLC.